viagogo cancelled concert refund viagogo cancelled concert refund

I had tried calling them and the day of the concert and no answer. 'We always advise customers to purchase tickets directly from us through TheOpen.com or from authorised providers which are listed on the website. Originally 16 concerts were set to take place across the UK and Ireland in the winter of 2020 but the ongoing COVID-19 pandemic saw this leg of the tour postponed to 2021. Can Australians join in? You also warrant that you own the tickets. Provide the information they might require. your claim status, claim form or questions about when payments are Viagogo's website states that customers are only entitled to refunds if an event has been cancelled, not if it's been postponed. status of any class action settlement claim. Taylor Swift Tickets. Rufus Du Sol Tickets. 8:20-cv-01880, Jurisdiction: United States District Court, Middle District of Florida, Products/Services: Non-refundable tickets to concerts, Allegations: Viagogo denies its customers refund despite the Viagogo Guarantee. 1,779 reviews for Viagogo, 1.3 stars: '1. 2.2 Registration. If you fancy a viagogo event roulette then use this company. The 1975 Tour 2023. Hombres G Tickets. In the event of a postponement, refunds are not granted. Tickets for next year's festivals aren't yet for sale, but Viagogo was not on the list of authorised sellers for the 2020 events. An investigation has commenced regarding Honda CR-V(MY 2019-2021),Civic(MY 2019-2021)andAccord(MY 2018-2021)vehicles that are prone to engine oil contamination. Leave us a message by clicking the Contact Us button. But to her frustration, Viagogo claimed the refund could take several months. Far too many 3rd parties in there. Tickets sales must be fulfilled via the delivery method indicated at the time of sale directly to the Buyer and no later than the shipping deadline communicated to the seller at the time of sale (Must Ship By Date). I must have sent countless emails and phone calls. Plaintiff fails this rigorous analysis.. That's not something you're likely to shake off. Viagogo cannot provide a valid replacement, since all tickets sold through their site are now invalid, therefore they should provide a refund. . It's unlikely you'll get the delivery costs or booking fees back, though. If the Seller lists tickets for sale, confirms the sale and then is unable to deliver the exact tickets listed, viagogo reserves the right to cancel the Sellers sale, find replacement tickets for the Buyer and the Sellers may be subject to a replacement fee, other charges, and/or other consequences, as specified in Section 5. June 14, 2020 Rolling Stones concert in Louisville, KY cancelled. When We receive an offer by credit or debit card, We obtain an authorisation from the Buyer's credit or debit card equal to the price, booking fees and delivery fees for the tickets. Ticketmaster's refund policy is clear: All sales are final, and refunds are allowed . Viagogo will keep saying they already paid you but they will never show you the proof of payment. When listing seated tickets, all tickets in the same listing must be consecutive seats. In the case where multiple different Buyers are sharing the cost of a transaction and each paying part of the total amount (i.e. According to the Ticketmaster website, all shows have been cancelled which included dates in Manchester and Paris this month. Are you still waiting on a ticket refund for an event canceled due to the pandemic? This includes, without limitation, material that announces a website or invites the Buyer to visit a website other than viagogo, catalogues, business cards, business reply cards, bookmarks, coupons, flyers, solicitations or other marketing or advertising material. 'They're refusing a refund on the basis that the tickets can be carried over to next year's festival,' she told us. The organiser will tell you how to get a refund. We've also heard from a few Viagogo customers who have managed to get refunds by contacting their banks. 5.1 Investigations. You agree not to include in your delivery to the Buyer any promotional or other commercial material that is not provided or approved by viagogo, other than a VAT invoice if relevant and if requested by the Buyer and viagogo. viagogo provides a service that allows members who want to buy tickets ("Buyers") to find members who want to sell tickets ("Sellers"). The 33-year-old announced . 'I wrote back and told them there's no way it should take several months to process a refund,' she told us. Join The South Shore Hospital Data Breach Class Action, Today! In the event that the Buyer fails to return a Season Card to viagogo within 24 hours of the event concluding, the Buyer agrees that viagogo may charge an additional failure to return fee of 200 per season card that is not returned to the payment method that was used to purchase the tickets. 1.3 Modification. drug injury lawsuits and product liability lawsuits. Gordon was offered a refund, but only after spending hours on the phone and contacting the organiser personally. This is so we can promote the sale of tickets and items that You list for sale. However, Shiflett says, after the COVID-19 pandemic canceled the Tool concert . After realising the scam and contacting them, they made it very clear that they will not refund or . No further contact on future rescheduled date since October 2020. This left many customers, like Faye Hearn, concerned they'd be left out of pocket. No refunds, cancellations or exchanges will be issued for date or time changes, partial performances, or lost tickets. and that I would only receive a refund if the concert was cancelled etc. 'I feel terribly sorry for people with events that haven't been officially cancelled, as they have an even tougher job of getting their money back. 3. viagogo is an online ticket exchange that allows people to buy and sell live event tickets in a safe and guaranteed way. This tracks your activity using third party cookies. I have requested an SAR and proof that the event organizer did not canceled and they still want send me nothing. 5.3 Disclosure of Information. It states that if an event organiser offers tickets to another event, customers will be entitled to those tickets. Based on the attached photo, you can see there's bundle of rubbish replying you with scripts. Once We obtain an authorisation from the Buyer, We notify the Seller of the sale via email and/or telephone, and We confirm to the Seller that the Buyer is willing to pay the listed price, booking fees, delivery fees, and taxes on our fees. Except for the express warranties stated in this agreement, viagogo provides the software, site and services on an "as is" basis and "as available" basis without any warranties of any kind. . I entered the incorrect email when registering, how do I change it? Carnaval Barranquilla Tickets. The software and the Site, including without limitation all text, graphics, logos, buttons, images, audio clips, and computer programs, are the property of viagogo or its suppliers, and are protected by country and international copyright, trademark and other intellectual property laws. He said: "My ticket was scanned and there was a funny beep, and he brought over another guy who scanned it and I was told that I had to go to the ticket office." If You receive tickets from the Seller that are not the tickets you ordered, or, are tickets that are invalid and are not honoured at the venue, or, in the case where we did not tell you about a restriction on the ticket which could result in you being prevented from using the ticket, we strongly advise you to Contact Us to report the issue. administrator or law firm. If you purchased from Viagogo or another secondary ticketing site, you may not be able to make such a claim. One of the performers was sick, so the concert was rescheduled for September 28th at 7:30 pm. This guarantee reportedly assures customers that should their event be canceled, they will receive a full refund for their purchased tickets. These firms are required by the industry's self-regulatory body, the Society of Ticket Agents and Retailers (Star), to refund the ticket's face-value price when an event is cancelled. "If it's been canceled, chances are you're . 8:20-cv-01880, : United States District Court, Middle District of Florida, : Viagogo denies its customers refund despite the Viagogo Guarantee, Click to share on Twitter (Opens in new window), Click to share on Facebook (Opens in new window), Click to share on LinkedIn (Opens in new window), Click to share on Reddit (Opens in new window), Click to share on Pinterest (Opens in new window), Click to share on WhatsApp (Opens in new window), Verizon Wireless SMS Refund Settlement Details, Misleading Non-Drowsy Claims on Medicines Learn About Our Investigation. This article was amended on 23 July 2020 to clarify that relisting tickets on Viagogo allows the company to take a repeat commission from new buyers only; and to remove a reference to Viagogo changing its cancellation policy. Note that the Seller may or may not be required to charge you Tax on the sale of your ticket. Best regards, Viagogo team. 2.9 a) Exception to Sellers Obligation to Confirm. Which? Contact & review Viagogo - rated #0 in Entertainment . Generally; If an event is cancelled - you do not have to do anything. Anti-ticket-touting campaigners the FanFair Alliance have published a guide for people seeking a refund from a secondary ticketing platform - and especially the once occasionally and now . Viagogo's cancellation policy states that customers with tickets to cancelled events are entitled to refunds, while tickets for postponed events are usually valid for the new date. Tony's bank has now returned the money to his account, but Viagogo could yet dispute the refund. 'We contact customers to update them on the status of events but they are always welcome to get in touch if they have further queries. Something to be aware of with Viagogo is that many promoters will turn people away that have bought tickets from them. But Viagogo countered the move by filing documents presenting arguments why the court should deny the request. If for any reason your tickets are returned to Us or cannot be delivered We will attempt redelivery up to a maximum of three times. You can add me too. For the avoidance of doubt, if a restriction on the ticket is disclosed to You in advance of your purchase, You will not be entitled to a refund unless you have first attempted to gain access to the event in question and have been denied entry to the event because of such restriction. Your email address will not be published. It means that if tickets can be transferred to a 2021 event, Viagogo will not refund ticket holders, even if the 2020 event is confirmed as cancelled. Viagogo will keep saying they already paid you but they will never show you the proof of payment. Suggested Article: Verizon Wireless SMS Refund Settlement Details. Such sellers have no right to Report a Problem and the order is automatically confirmed immediately after the sale. 'The tickets would be useless to me if Rage Against the Machine weren't playing next year.'. Faye was reluctant to sell them again, as she didn't want to put another customer in the same position she's in. 4.Select the button beside the transaction you want to dispute, then click Continue. They will not give me any explantion for this. . 4. Viagogo users in the United Kingdom have also reported similar difficulties in getting refunds on tickets purchased through Viagogo after the events were cancelled due to the pandemic. Ticket listings are a representation of actual seat location. We would like to show you a description here but the site won't allow us. Ticket holders are fighting for refunds from secondary ticketing seller Viagogo for events cancelled or postponed by coronavirus, Which? 2.5 Tax on Seller Proceeds. This does not prevent us from varying these terms without reference to them. viagogo strongly supports law enforcement efforts to recover stolen property that is listed on the Site, and urges the prosecution of those responsible for knowingly attempting to sell such items on viagogo. The ticket company for the tour, Ticketmaster, has marked all concerts in the U.S., Ireland, France, Poland, Australia, Denmark and the Czech Republic as canceled. Then I sold the tickets to a friend and couldnt remove my listing in time before it sold on viagogo, you know, since they refused to refund me. Viagogo are reportedly "refusing" to offer music fans refunds for gigs cancelled due to the coronavirus pandemic. It states that if an event organiser offers tickets to . Except as provided herein, You agree not to promote the sale of tickets posted on viagogo through any other site.