how do i report a downed comcast line? how do i report a downed comcast line?

You have to sign up for gig service and sign a 2 year contract first. I am a bot, and this action was performed automatically. BBC - Wikipedia Archived post. Cut and paste the firewall logs (including the offending Comcast IP address) into an email and send it to abuse@comcast.net. Woman battles Comcast over downed line - WSAZ Report Downed cable line | Xfinity Community Forum For your safety, do not touch or move the downed line. Xfinity Outages | CableTV.com I am extremely frustrated this issue has not been of the upmost importance to your company. Please call us at 1-800-XFINITY to talk to one of our customer service representatives for further information. Two delivery trucks have had close calls recently. #iworkforComcast Cookie Notice Sky News - Wikipedia Or text 'OUT' to 697326 to report an outage and 'STAT' to receive outage updates. If you see a power line on the ground, don't assume that it is not energized or that it is insulated. Welcome to the Xfinity community! Performance & security by Cloudflare. Honk the horn, roll down your window and make sure to tell passersby not to come near the vehicle. The customer/owner is responsible for installing, maintaining and repairing all equipment beyond theservice connection point except for the electric meter. Cable installation, exposed wire, and repairs FAQ, Report unburied cables, exposed wires, or downed lines, Have AT&T service? Who Do You Call for a Downed Cable Line in 2023? - Report Down Phone For immediate assistance, check out the Xfinity Assistant. @XfinityThomasChow long does it take for someone to reply? How do you get straight to a representative? Service Status Center | Comcast Business to Call your mayor's office. If you smell natural gas, see downed power lines, or suspect another emergency situation, leave the area immediately and call 9-1-1. the chances of Comcast having their act together enough to even . I don't have AT&T, or a landline. Depending on how many different rooms you are wiring, you may only have to go through a few inches of wall. Our community is your official source on Reddit for help with Xfinity services. Wireclub Review Step-by-step Wireclub Login Process 2023 | SDA Studio Kft. Make sure you are signed in with your Xfinity credentials. Contact Customer Service at (800) 391-3000. They can be reached by dialing 1-800-837-4966 Sun-Sat 12:00 AM - 12:00 PM Local Time or via the link provided. We'll check for other device outages in your area, and you can enter your mobile number if you'd like to receive text message updates from us. Who Do I Contact About Downed Phone Line In My Backyard? Comcast landlines are being used by homes and businesses alike. Discussion. The action you just performed triggered the security solution. To send a direct message you may need to:Click "Sign In"Click the "direct message" iconClick the "New message" (pencil and paper) iconType "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. Press Enter to send it. Access convenient online chat, browse our forums, or ask the experts in the Comcast Business support community. https://corporate.comcast.com/stories/meet-our-digital-care-team. Provide your account info and say, Line is down., Dont have AT&T service? Report an issue Select Chat. Thanks! For immediate assistance, check out the Xfinity Assistant. How do I report an above ground cable down? : r/Comcast_Xfinity - reddit Never touch a downed overhead electrical line. Solid copper core RG6 is used to power amplified antennas and satellite dishes all the time. -ATTU-verseCare. Thanks. Sky News is a British free-to-air television news channel and organisation. Who removes tree branches resting on utility cables in easement? You can purchase everything you need to wire your own cable from your local hardware and electrical supply store. Adding to this post, because the instructions didn't say to wait for a response when using the private message option. Press Enter to send it. and our Do what's best for your business. Don't touch anything or anyone in contact with a downed power line. Their credit are expensive and for them to delete for no reason given is full fraud and Theft. Robert Campbell on LinkedIn: Small Business Phone Data Plans | Comcast Please contact the moderators of this subreddit if you have any questions or concerns. To send us a Private Chat Message, select the message icon in the top right corner and then search for Xfinity support. Make the report to that person.. Select Start Troubleshooting to begin your modem restart. We use Cookies to optimize and analyze your experience on our Services, and serve ads relevant to your interests. came out and verified that it isn't live. Contact Us | Comcast Business Support Comcast Xfinity problems in the last 24 hours. Asking on behalf of my place of business. The ground around your car may be energized. I love that there is post after post after post of issues like this on the forums and every time the answer is to send a private message. Thank you! how do i report a downed comcast line? - perfumexo.com The phone can get very busy, but I can understand if you would rather speak to somebody on the phone. God forbid this huge company actually provide a phone number where you could talk to someone. How do I report an above ground cable down? Your IP: If youve got a free afternoon, you can run the cable yourself and save some money. -You are responsible for the "mast," the . How do I get Comcast to come deal with this? This website wants shut First, your internet service provider sends a data signal through the coaxial cable, or coax cable, into your homespecifically, to your modem. If you smell natural gas or see downed power lines please do NOT use this page. We truly appreciate you taking the time to reach out to let us know about a downed wire. You can report an issue by going to the Xfinity Status Center. Our actual service provider ATT evaluated the line and identified it as Comcast's, so they unfortunately can't touch it. The metal cable is entangled in my chain-link fence and poses a serious hazard if there was a lightning storm. Who do you call for a downed cable line? I am a bot, and this action was performed automatically. Select Restart Modem to begin troubleshooting. This post was marked as solved. 1. For more information, please see our Phone: Comcasts official customer service number is 800-945-2288, but I called a different number, 800-266-2278. Thank you so much for contacting our Xfinity Support Team over Reddit. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Jacksonville, Florida Area. Type a message to let us know what your issue is. Step 1: Inquiry. You would want to send us a direct message to "Xfinity Support" with your full name, phone number, email address and the nearest address to that downed line. I need someone to come out and fix it. For immediate assistance, check out the Xfinity Assistant. Another option is calling the power utility since its their pole and Comcast isnt maintaining their infrastructure on the pole. Can you direct message us your name and address, please? Rod Furlan is a crook and Thief and should be held accountable. Thanks! Comcast Xfinity Outage Map Is The Service Down? Can you please send us a Modmail message with your first and last name and full address? How to Reach a Real Person at Comcast/Xfinity. If you have questions about your services, we're here to answer them. I called but only received voice mail. Store Locator Status Center Check for outages and troubleshoot your services. Click the direct message icon, Click the "New message" (pencil and paper) icon, In the 'To' line, type "Xfinity Support" there. Then, to let us know why you're calling, say Line is down.. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line) Type your message in the text area near the bottom of the window Press Enter to send it. Should you experience further issues, please create a new post. Responsible . Call us anytime at. Xfinity Outage Map Lansing MiWith Smart Home Manager, you can: Get help Write your 17-digit account number on the "For" line of your check or money order. Full special report: Alex Murdaugh found guilty in murders of wife and son A woman in Huntington says she contacted Comcast several times about a line. There is no cost to you to replace/bury a drop and your yard will be restored to its original state once the drop is buried. . How much notice do you need to give Comcast to cancel? I would like to report down wires in my back yard for the second time. For immediate assistance, check out the Xfinity Assistant. Did you find drooping wires, downed lines, or AT&T equipment in a yard or on the street? Contact Comcast and let them know of the down landline problem. Call 911, which will get the FD out to asses the wire (s). 70% of power outages are caused by major weather. When should we expect this to be corrected? Our actual service provider evaluated the line and identified it as Comcast's, so they unfortunately can't touch it. Then, call PG&E at 1-800-743-5000. Report a downed power line - Pacific Gas and Electric Company By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. This thread has been locked by the moderators of r/Comcast_Xfinity, Welcome to the Xfinity community! A: Cable and phone wires dont carry current, so its safe to remove them. How do I report this? The "Xfinity Support" graphic replaces the "To:" lineType your message in the text area near the bottom of the windowPress Enter to send it. 115.124.120.233 That person will tell you who the city's contact is in the Comcast governmental affairs office. I have a downed line in my front yard. Survey the area before starting work for the presence of overhead wires and avoid touching anything that may be in contact with a wire, like tree . Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line) 4. It's in front of my yard, and it goes across the street. In the top right corner, you'll see a little chat icon near the bell icon. Please call 1-800-494-4000 to report a gas or electric emergency, or to report an outage. Once you have done that go ahead and send us a peer to peer message so we can begin the ticket process. It's infuriating. Internet Security with Xfinity - Report Abuse We can absolutely help you with alerting our local team to that downed line as well as look into any internet concerns or issues you are having. I am an Official Xfinity Employee. Lafayette, AT&T Community Specialist 1 0 C Carlosifernandez New Member 2 Messages I do apologize once again for the delay on our end and sincerely appreciate all your patience! If two or more of your services are offline, you'll see a banner alerting you at the top of the screen. Thank you so much Anthony for sending us over those details and the Modmail. how to report downed wires | Xfinity Community Forum Report unburied cables, exposed wires, or downed lines - AT&T We can assist you with getting a ticket opened to let our amazing local team know. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Hello and thank you for taking the time to reach out to us here on our Xfinity Forums. You can contact 811 to get utility lines marked. Thank you for reaching out to the Digital Care Team. https://corporate.comcast.com/stories/meet-our-digital-care-team, Press J to jump to the feed. X | `>`. The next best way to talk to their customer support team , according to other Comcast customers, is by calling their 877-228-8567 phone number for their Call For New Service department. I even have filed complaints and I encourage others who have skilled the same or comparable things to additionally file complaints. If you are a Comcast customer who would like to report an issue or you have a question about our new or existing services, please call Comcast at 1-800-Xfinity (800-934-6489). Our actual service provider evaluated the line and identified it as Comcast's, so they unfortunately can't touch it. By selecting Accept all, you consent to our use of Cookies. If the wire has been completely cut or its hanging on by a few strands of copper wire and youre skilled with a soldering iron you can repair the cut wire yourself. If the IP address resides on the Comcast network. We have made changes to keep employees safe so response and call times may be longer than usual. Sky News is distributed via an English-language radio news service, and through online channels. Talk to Us. Let us know. In order to get started can you please send me a Modmail message with your full name and service address? Question: Does Comcast Hve To Repair A Cut Cable Line I really appreciate you being a member of the Comcast Family! Status Center Xfinity app Download the app or text "Xfinity app" to 266278 and get help. New comments cannot be posted and votes cannot be cast. Verizon Business provides technology and network solutions-along with plans, devices and wireless services . How to Report an Issue Online Visit xfinity.com/xfinityassistant. This post was marked as closed. It is to be expected when weather conditions are severe. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line), Type your message in the text area near the bottom of the window. Let us know. You can also use Xfinity MyAccount ( Web | iOS | Android) and xFi app ( iOS | Android) for product and account support. How to stay in touch with Verizon during an emergency You may have to enter a lot of personal information to get connected, including your ZIP code. How do I report a downed line in as few steps possible An official employee, such as myself or whoever is first available, will respond. You aren't allowed to. Comcast: Cable wires are hanging very low across our - GetHuman You can also use Xfinity MyAccount (Web|iOS|Android) and xFi app (iOS|Android) for product and account support. We're sorry that didn't solve your issue. Report it as a hazard to your local PD, maybe they have a better contact. The wires at my rental property are on the ground. DO NOT TOUCH downed lines or anything they are touching. First Call 9-1-1. I really appreciate you being a member of the Comcast Family! I am a bot, and this action was performed automatically. A coaxial cable is capable of carrying current. Hi @CityofCasper, We are not positive on the exact design notifications, but when digging or building around a cable, you want to make sure that the structure is not over a utility property and that when digging, not to dig where utility lines exist. How do I report a downed telephone line? A drop-down list appears. New comments cannot be posted and votes cannot be cast. If youre signing up for new services or moving, you can check online to see if Xfinity service is available at your address. How to report a down or damaged CenturyLink line. To report down the cable line, you can contact PPL Electric Utilities and report it immediately to 1-800-342-5775 (1-800-DIAL-PPL). When asked if you want to order new service, say "No." Thanks! Our community is your official source on Reddit for help with Xfinity services. Dial 333 to get connected to a customer service representative. Who is responsible for cable line from pole to house? Let us give you a call as soon as an agent is available. Going forward, I'm truly sorry to hear about the delay in response time on our part regarding your recent ticket inquiry as this is not the experience we want for you! There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data. Someone on the digital team has put in a ticket, so I am hopeful this can be resolved. Say "No account." Check for outages Common Solution Make sure that your cables are tightly connected to your device and your wall outlet Cable and internet connections can become loose over time and cause issues with your service. Where or how can I report this? Hello saftek and welcome, You should contact 1800-391-3000 and speak to any technical agent and request them to put in a Saftey ER ticket and a wiring crew will be dispatched to you location. Payments are posted to your account after 5:30 p.m. on the day they are received. A South Carolina jury found Alex Murdaugh guilty in the fatal shootings of his wife, Margaret, and their son, Paul. Thank you for bringing this issue to our attention. 5 month old thread now being closed.. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. Report a Problem Full Outage Map Problems in the last 24 hours The graph below depicts the number of Comcast Xfinity reports received over the last 24 hours by time of day. Our local electrical provider has confirmed this is Comcast's line, not theirs, and the fire dept. To confirm, are the wires in question still low-hanging by chance? If you have questions about your services, we're here to answer them. For questions and concerns regarding service and billing, low hanging cable wires, unrestored easement post-construction or repair work: Comcast: 1.800.934.6489 AT&T Uverse: 1.800.288.2020 Phonoscope: 713.272.4600 Suddenlink: 1.877.794.2724 En-Touch Systems: 1.888.765.6461 Home Maintenance Question: Does Comcast Hve To Repair A Cut Cable Line.