ebay seller doesn t accept returns

This is the loophole. Classic Ebay sneak move. I waited a week and called eBay to close the request as obviously the buyer is ignoring it and my money is on hold and was told that they would step in and make a decision. In the wrong place? For more information about buying and selling internationally, please see our policies on International selling and International trading. I recently sold a specialized software development board (you need to know what you are doing to use it - not for common folk). if (document.MAX_used != ',') document.write ("&exclude=" + document.MAX_used); Please use this in a story so everyone knows. Select your reason for the return. I just sell locally to avoid all shenanigans. For all the details of how eBay Money Back Guarantee works what's covered, what's excluded, and what buyers and sellers need to do please read our full policy. This isn't working for me. '&charset='+document.charset : (document.characterSet ? All you had to do was call eBay and it was done. Give your rule a name and then select Save and turn on. if (document.referrer) document.write ("&referer=" + escape(document.referrer)); There are strong indicators that the item is counterfeit, The item arrived after the latest estimated delivery date. I agree it is very annoying they waited 23 days but they can claim they exhaustible try it to make it work and did not want to give up too fast. You are not eligible for any fee credits when you deduct from the buyer's refund because they returned the item used or damaged. Enter the amount you wish to offer the buyer. As you may already know or will find out after watching this . When the buyer reports that they didn't receive an item, we'll look for evidence of successful delivery to this address. Give a full refund The buyer will receive a full refund. Accept the return:The buyer will send the item back to you for a full refund (this may or may not include the original shipping costs). It's really gotten to the point of embarrassing on their part and they don't even realize it (or just don't care). If the item is damaged while it's being returned to you, you may be entitled to offer them a reduced refund. For example, you may haveopted to automatically accept return requests. Our video below also shows the steps you can take to offer a partial refund on eBay. Answer (1 of 3): Sellers are not required to accept returns. Most sellers don't understand this. We know that our sellers want to provide buyers with a great experience, but sometimes you're not able to reach an agreement. Well which one is it? When eBay decides the outcome of a transaction issue, the buyer or seller may submit an appeal within 30 calendar days of eBay's decision. Evidence of successful delivery to the authenticator We require all of the following to prove a successful on-time delivery: We strongly recommend purchasing shipping insurance for high value orders. If we're asked to step in to help, we may ask the buyer to return the item to you. The buyer returned the item used or damaged. Offer a replacement or exchange:You may offer a replacement (another of the same item) or exchange (a different, but similar item) instead of a return. Sellers who misuse this feature may be subject to a range of actions, such as losing access to this or other site featuresor losing seller protections. So let me get this straight? However, if you do, you'll be providing a great customer experience and encouraging the buyer to purchase from you in the future. var m3_r = Math.floor(Math.random()*99999999999); Ebay siding with buyers 99% of the time will eventually be the death of them, I guarantee it. I originally shipped the item via FedEx because it's cheaper for heavier items. Slow but it beats the stress and aggravations. Eligible for coverage, when paid via eBay checkout: Additional exclusions and special coverage, including items with limited coverage. This is a good option for low-value items. Buyers will not be covered by eBay Money Back Guarantee if they make fraudulent claims or engage in activity as described in the Abusive buyer policy. It fixes posts like this one more often than it breaks them. When you create a listing, you'll add a return policy, which will determine your options if a buyer wants to return an item for "change of mind" (or "remorse") reasons. Both buyers and sellers must meet all applicable return requirements. You probably won't win, but if you don't call, the chance of you winning is ZERO. Add a message to the buyer explaining why the refund wasn't full. As part of reviewing an appeal, we may ask the buyer or seller to provide additional documentation. Enter a Return Merchandise Authorization number, if you use them. I stupidly forgot I had free returns on that listing, so I can't charge a restocking fee. Tip If we don't see any indication that the item is on its way after 15 business days, we may close the return and protect you from negative feedback. I feel that I am being totally screwed. - edited I just received an email stating that PayPal has sided with the buyer and they will be issuing a refund from my account. If we're asked to step in and help, we may ask the buyer to return the item to you. New comments cannot be posted and votes cannot be cast, The unofficial eBay subreddit. Once you've received the item, you have 2 business days to review and give a refund, or ask eBay to step in and help. No returns sellers can't "refuse" a SNAD. The buyer claims the item is not compatible with his mobile phone. I researched his supposed issue and provided him with several links containing videos as well as tutorials which show his phone working with the device that he purchased. Just a heads up that you might want to to edit it for clarity. If you stated in your listing's return policy that you accept returns, your buyer can return the item to you, even if they've changed their mind. We'll then ask the buyer to ship the item back to you: Once the return is accepted, we'll provide the buyer with a date by which they should ship the item back to you. In some cases, eBay may automatically accept the return on the seller's behalf. Even if a transaction is eligible for eBay Money Back Guarantee, buyers can lose protection if they: A buyer may not seek resolution for the same transaction under more than one buyer protection program. Welcome to the Returns board! I've tried sending messages, and all he says is "it doesn't work". Who pays for return postage you or the buyer depends on the reason they're returning the item and your return policy. In some cases, if you haven't responded to the return request, we may issue a refund to the buyer and seek reimbursement from you without requiring the buyer to return the item. If the item is returned used or damaged, you will no longer be able to issue a refund to the buyer even if you qualify to issue partial refunds under ourseller protections. If a buyer received the wrong item, it arrived damaged, or it doesn't match the listing description the purchase is covered by theeBay Money Back Guarantee policy, they can return it to you, even if your return policy states that you don't accept returns. There are some simple, practical steps you can take to reduce the risk of something going wrong with your buyerspurchases. You don't accept returns in your policy, and the buyer changed their mind about a purchase. You can advise the buyer that they'll be responsible for covering return shipping costs, or you can provide a label. Read theSeller protections policyto find out how to qualify to issue partial refunds. The seller doesn't accept returns, so now I'm confused as to whether or not I need to return the item and how to go about doing so. I.E. The buyer reports that the item hasn't arrived or was not available for collection, The seller responds to the buyer's report. There is no more seller protection. document.write ("?zoneid=4"); This is a good option for low-value items. It may only be used to recoup losses when an item is returned used or damaged. If I accept it, I can still require a return of the item & always do. See Evidence of successful delivery to the authenticator below. Fill in the total refund amount (s) and the return reasons. To do this, go to the case in your Returns dashboard- opens in new window or tab and choose Refund buyer. The seller is required to respond and provide either tracking information, delivery updates, or a refund. Depending on your return policy, this may or may not include the original shipping cost. Buyer's expect returns. You purchased an item from me well aware that I do not accept returns, you then proceed to use this item for approximately 23 days before deciding that it just doesn't work for you and now you want to purchase something else? Please read the rules - https://old.reddit.com/r/Ebay/about/rules/, Press J to jump to the feed. However, if an item arrives damaged, doesn't match the listing description, or if the buyer receives the wrong item, you'll generally need to accept the return. If we determine that the buyer did not meet their return requirements, the buyer may not receive a full refund for the item and/or for original or return shipping costs. Sellers who misuse this feature may be subject to a range of actions, such as losing access to this or other site features, or losing seller protections. I have an email that I have never seen in my 20 years at eBay. If the item is returned used or damaged, you may qualify to issue a partial refund. You accept returns in your policy, and the buyer changed their mind about a purchase. I sold an item which has a minor defect that I didnt notice, superficial, you would never see it or know its there. If you don't refund the buyer within 2 business days of receiving the item, we may automatically issue a refund to them on your behalf. But I certainly won't be surprised if I have to allow a return anyway. Their is no point really even if they changed their mind, the buyer can simply say that they got the wrong item. Read our most popular questions and answers about handling return requests from your buyers. For example, you may have opted to automatically accept return requests. A Not as Described case does not require you to return the item at your expense. When returning an item, it's the buyer's responsibility to ensure that it's packed properly and protected during shipping. 01:47 PM. if (document.mmm_fo) document.write ("&mmm_fo=1"); eBay and PayPal will not even look at video evidence. 04-18-2022 Give a full refund The buyer will receive a full refund, and they'll keep the item. On the next page you'll see the refund amount. Return shipping costs will be charged to the seller separately if: The seller authorized the buyer to use an eBay return label, or, eBay provided a return label to the buyer on the seller's behalf. You need to call ebay. See ourpartial refund guidelines. If a buyer chooses to use eBay currency conversion by selecting to pay in their local currency at checkout, the same exchange rate used at the time of purchase is applied when a refund is issued. If you're unable to resolve the issue within this time, the buyer may ask us to step in and help. If the seller hasn't responded or if the buyer and seller can't reach a resolution, they can ask us to step in and help. 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Yes I understand how a snad works. The item in question is an electronic stabilizer with moving parts and motors. Once you've accepted a return, the buyer should send the item back to you as soon as possible. If the seller provided tracking details, eBay may close the case automatically once tracking shows the item has been delivered. If you don't respond to the return request, we may refund the buyer and seek reimbursement from you, without requiring the buyer to send . It does not sound as if you are likely to hear anything more from the seller and that they refunded because the cost of shipping it back was more than they wanted to pay. var m3_u = (location.protocol=='https:'? They can either accept the return and send the label, refund the buyer in full, ignore it or let eBay decide. You can only offer a partial refund once, and the buyer can choose to accept or reject your offer. Its out of their hands at this point as the buyer filed the PayPal claim. On Wednesday September 18, 2019 the buyer requested a return despite the fact that I had specified no returns in the listing. Here's how: From the Select a rule dropdown, choose Send a refund automatically or Approve a refund automatically. Sellers are required to deliver the item to the address in the Order details, unless the buyer selected a local pickup option. Buyers and sellers may have a return case decided against them if they do not meet the requirements listed below and/or take action within the time frames specified in this policy. eBay's policy simply states, " If it's faulty, damaged, or doesn't match the description, you'll have to accept their return". To offer a replacement or alternate item: How to give a partial refund when the item is returned in a different condition.