Lyn, THANK YOU ANGIE FOR THE CHOCOLATE CHIP COOKIES YOU ARE THR BLESSING OF FLIGHT NUMBER 167 thanks. Companies like rental car agencies, hotels, credit cards, and consumer surveys often use Southwest points as a bonus or reward for their customers. False Claims: Many phishing emails make false claims about the status of your account and ask you to update or validate your account by clicking on an embedded link in the email. overflow: hidden; If you need to contact a company to ask about a potential phishing scam, ensure that youre on the official website for the company by checking your web browsers address bar, which is located at the top of your screen. There is information in the previous heading. } } Customer Service Contact Southwest Customer Service 17% helpful (1/6) Contact Southwest Customer Service The Community is a great place for Customers to share experiences and information with each other, but it is not a platform where we're able to process Customer Service comments or concerns. The email looks so real! This supposed Southwest Airlines email scam led to a phishing link. The web-links or attachments in the messages of that e-mail scam, if clicked or opened, reportedly resulted in malware getting installed onto the end-users' PCs. If you have a Southwest points issue for something other than the Southwest shopping portal perhaps booking a hotel room through Southwests web site or renting a car through Southwest go to the main Southwest website at Southwest.com and select Contact Us at the bottom left. Opens new window. width: 273px; left: 467px !important; I had received the offer as well (and signed up although time may be scarce) - you can verify that this is a legitimate site by going to the "ways to earn points" section on Southwest.com and taking surveys will be listed there as well for those that didn't get the targeted email. accept email correspondence from Customers. #FlyoutTrigger_5 > div > div > div.overlay-container--flyout-content > div > div.header-flyout--content-section > div:nth-child(3) > a:hover .link--text b * { clip: rect(0,0,0,0); position: absolute; The following link will take you to the Southwest website, where youll click on Email us as shown below Southwest website. To request a flight refund, please call us at 1-800-I-FLY-SWA (1-800-435-9792) or email us using the form below. } border: 0; Today my flight (see conf. Required fields are marked *. } (opens popup). Report Scammers To Facebook Here. #call_to_action_qdnph80bc1i, #call_to_action_oxew9f4k2gj{color:#ffffff!important;} height: 1px; At the kiosk scan your boarding pass, enter your confirmation number, or your Rapid Rewards numbers. Youve received a Southwest Airline reward You have been accepted! Meanwhile, the body of the email claimed, Youve received an [sic] Southwest Airline reward.. .compare-fares-secondary--row:nth-of-type(5) .compare-fares-secondary--header-cell .compare-fares-secondary--label-addendum::after { 1 person can ALWAYS fly free with you on Southwest? 03-30-2018 1-888-SWA-TRIP (1-888-792-8747), Rapid Rewards Customer Service .compare-fares-secondary--row:nth-of-type(5) .compare-fares-secondary--header-cell .compare-fares-secondary--label-addendum::after { /* Fare chart comparison flyby */ width: 273px; display: inline-block; left: 277px !important; This one was from Southwest Airlines, and it offered me a reward of $100 for completing their survey. width: 348px; The Better Business Bureau chapter serving Canton Region and Greater West Virginia offers tips and advice for consumers to avoid fraudulent practices. I heard nothing so I resent the same documentation on Youll receive periodic emails we promise not to spam. The airline received a 79 out of 100, a tie with Southwest for the highest score of all nine airlines in the report. Further, the message used the word an instead of a before the word Southwest, and also mistakenly used the singular word Airline instead of Airlines. All of these were red flags that this fake Southwest Airlines email was a scam, as it would be out of character for a large company to make so many grammatical mistakes. } Please contact us so that we can investigate the scammer. color:#111B40; Still further, certain attachment contained malicious software, which was capable of filching information. You need to know New Zealand Herald, Ocasio-Cortez mocked on Twitter for bragging about killing thousands of Amazon jobs: Resign in disgrace Fox News, JustPark scam: Couple's warning of bogus parking payment site Impartial Reporter, 6 Tax Filing Tips for Retirees, According to Finance Experts Best Life, Smart banking technologies coming to NZ: What banks are doing to Stuff, Its Disgusting: The Con Artists Who Exploit Mass Shootings The New York Times, Someone Transferred Me Money by Mistake and Asking For It Back msnNOW, Listen to student-loan borrowers, not the GOP The Herald Journal, State: Protect yourself from bad tax preparers Troy Record, GOP Strategist Tears Donald Trump Jr., CPAC To Shreds In Yahoo! You can find our terminal locations on theairportinformation page. /* Temp - GNAV Espanol Chase ad font-sizefix */ The link included with the email was dangerous and should never be clicked. If it is believed that scammers accessed sensitive personal and financial data, it's advised to immediately call your bank and credit card companies to alert them to the matter. } Check Out Southwest Group Travel to Save, Southwest Rapid Rewards Priority Credit Card Review, How to Find the Best Airport Parking for Your Next Trip, 101 Ways to Earn Southwest Points to Fly FREE [2023], Chase Sapphire Preferred Review: My FAVORITE Card for Traveling Free. Choose wisely! Of course, this is really just another scam link. color: #636363; right: 25px; The first one, the texh support, is, Let's look at what ChatGPT is, the most notorious ChatGPT scams, the pros and cons, Here is a powerful guide on how to efficiently block every harmful website on the, How To Be Notified When Your Personal Info Is Leaked Online Here is how to, Here are the most effective ways to protect yourself from phishing. You're trying to make a change for just one Passenger on your reservation You're getting an error online More phone numbers Before & during your trip After your trip Email us When should I email? left: 278px !important; Copyright 2023 Scam Detector Media Inc.. All Rights Reserved. Indicates external site which may or may not meet accessibility guidelines. Low around 35F. You can track your flight credits by logging into your Rapid Rewards account, and/or search for unused flight credits, or via the Southwest app. unsubscribed by clicking on the unsubscribe link at the bottom of the email, r log in to your Rapid Rewards account and update your Communication Preferences. - edited Anything in the way of compensation would be greatly appreciated!!!! The Scam Email The email address in the message showed, "support@1785962.qaiecg5.com via. } as@TheMiddleSeatsaid this is not a scam and is a real promotion I received the same email today myself and I am signed up and ready to earn those bonus points. } left: 467px !important; If an email says it is from Amazon, but the return address says Lucydiamond@ftxvp45 I know that is not Amazon. You have 2 options to chat live with a Southwest customer service rep. From yourSouthwest mobile app. html[lang="es"] .header-flyout--promo-section .link--text div { font-size: 12px !important; } Information constitutes acceptance of our Terms and Conditions. If you've gotten a phony airline email (whether you lost money or not), help others avoid the same pitfall by filing a scam report at BBB.org/ScamTracker. white-space: normal; On Aug. 12, 2022, we reviewed a phishing scam that was sent as an email in which scammers pretended to be offering a "reward" from Southwest Airlines. There is information in the previous heading. Keep it Clean. Your membership is the foundation of our sustainability and resilience. If you, signed up under multiple email addresses, you. And lastly, if you just need to do it the old-fashioned way, you can write to Southwest at, Southwest Airlines /* Air CheckIn Banner Button Fix */ color: #636363; width: 348px; Hi Southwest folks!!!! There is information in the previous heading. )"; Voices Read more, Aishwarya Rai, Alia Bhatt and a credit card fraudThe Indian Express Read more. How to use flight credits 1-844-670-7990 (En espaol), Calling from Jamaica } Phishing emails look like alerts from airlines Aug 20, 2019 The Tri-State's TRUSTED news source. No racism, sexism or any sort of -ism Snopes and the Snopes.com logo are registered service marks of Snopes.com. Learn how your comment data is processed. The subject line read, RE: __Link, Congrats! 2023 Southwest Airlines Co.All Rights Reserved. Opens new window. text-decoration:underline; How do I unsubscribe from the mailing list? 03-29-2018 Note: Delta Air Lines and Southwest Airlines Company are BBB Accredited Businesses. Download DEI Report Corporate Citizenship Snapshots Hi Saba, 02:09 AM. This was not a legitimate message from the company. Fake-mails Troubling Credit Union Customers, Anti spam / Anti virus business solutions. /* Air Booking Select - Fare benefit sub-label workaround */ More information on how to change or cancel your flight, Good news - your first two bags fly free on Southwest (weight and size restrictions apply). I lost my baggage August 2020 it had a lot of baggage of personal value to me, including my first mothers day present. We plugged the link into the malicious URL scanner on ipqualityscore.com. display: block; Remember, even if you unsubscribe from our promotional email, you will still receive emails when you book a flight on Southwest.com. width:556px !important; padding-top: 5px; height: 6px; 2019 .air-booking-select-compare-fares-secondary .compare-fares-secondary--flyby { Report abuse I can not get my email confirmation for Southwest airlines. html[lang="es"] div.footer div.flex-placement > span.swa-icon.swa-icon_small.swa-icon_external-link-box { Click Communications to subscribe to our email or update your preferences. Tell your financial institution as soon as possible so they can put a hold on your account and prevent further charges against it. Southwest points never expire and can be used to book anyone anytime. A loyal customer is punished because he was dealing with multiple family tragedies and was not inclined to travel anywhere at the time. 0-800-012-1917 (En espaol), Calling from Dominican Republic Indeed, a few versions of this electronic mail display web-links, which take onto other unassociated web-links to Southwest Airlines that have some other URL addresses. div.footer div.flex-placement b a:hover { .air-booking-select-compare-fares-secondary .compare-fares-secondary--flyby { )"; display: inline-block; Copyright 2023 Families Fly Free by Go to Travel Gal. Southwest sells the mailing lists and the RR points and you have more opportunities to earn points. margin: -1px; 1-800-751-9038 (En espaol), Calling from Grand Cayman At some airports a bag tag will print out,you can affix it to your bag, and then drop the bag off with an agent. At other airports, you will be directed to talk to an agent to drop your bags. In either case, have your ID ready for all passengers in your party. [data-class="swa-g-screen-reader-only"] { Any error message? Need to get in touch with Southwest Airlines? content: "(Temporarily suspended. padding: 0; If the email doesn't mention you by name or include any personal information, be wary. .compare-fares-secondary--row:nth-of-type(10) .compare-fares-secondary--header-cell .compare-fares-secondary--label div::after { On Aug. 12, 2022, we reviewed a phishing scam that was sent as an email in which scammers pretended to be offering a reward from Southwest Airlines. height: 1px; } This was not a legitimate message from the company. I sent a letter by mail with documentation, a copy of his death certificate and a request that his miles be transferred to my account. Southwest Airlines Co. All Rights Reserved. Your purchase was successful, and you are now logged in. white-space: normal; right: 25px; We strongly advise against clicking any links or calling phone numbers that are mentioned in these kinds of phishing emails. /* Air CheckIn Banner Button Fix */ n Go to the source. What to expect at the airport. After your drop off your bags then you can take your boarding pass and proceed through security. white-space: normal; html[lang="es"] div.footer div.flex-placement > div:nth-child(10) { What should I do if I am not receiving email? FOR BBB INFORMATION: Visit bbb.org/canton or call 330-454-9401 to look up a business, file a complaint, write a customer review, read tips, follow us on social media, and more! } Calling from United States /* Air Booking Select - Fare benefit first th width */ An email message containing instructions on how to reset your password has been sent to the e-mail address listed on your account. left: 482px !important; width: 1px; 1 Love Reply Re: Rapid Rewards and Fraud. text-decoration:underline; The link included with the email was dangerous and should never be clicked. For problems with the Rapid Rewards Shopping Portal, visit the portal and then scroll down to the bottom and select Contact Us. So did scam e-mails target many airline carriers in 2008, asserting that the latter charged the credit card of the recipient in purchases of flight tickets. html[lang="es"] div.footer div.flex-placement > div:nth-child(9) { position: absolute; We are committed to doing well, by doing good. height: 6px; html[lang="es"] div.footer div.flex-placement > span.swa-icon.swa-icon_small.swa-icon_external-link-box { Whenever possible, use the customer service information that was provided to you when you made your purchase, rather than searching online. Required fields are marked *. If your email address has been added to the mailing list, contact your Internet Service Provider (ISP) to verify that they have not blocked email from our system. Your late Founder would have done the right thing years ago when SW began. You will have to fill out your flight number and incident date, so even if a flight is not involved, be prepared to fill in that field with something. margin: -1px; I don't blame you for being irritated. AT&T iPad Scam We are not Southwest, just a website who offers tips on flying Southwest :). High 56F. Aside from the grammar mistakes and casual writing, this fake Southwest giveaway asks people to access a third-party website with nothing to do with the airline. We'd love to hear eyewitness div.footer div.flex-placement b a:hover { #call_to_action_qdnph80bc1i, #call_to_action_oxew9f4k2gj{color:#ffffff;} 214-792-4847 (toll number), Indicates external site which may or may not meet accessibility guidelines, 2023 Navigate the calendar using PAGE UP and PAGE DOWN to change the month, you can also hold CONTROL and press the ARROW KEYS to change the day. 1-844-670-7914 Dont trust it. .facebook-share-button-command--button { Good luck! Have the latest local news delivered every afternoon so you don't miss out on updates. overflow: hidden; left: 278px !important; The scan said that the link was not safe, contained suspicious activity, hosted malware, and was a 97 out of 100 on the risk scale, which indicated that it was very risky. The scan also confirmed it was a phishing link. bottom: 200px; There are lots of ways to subscribe to our email: Click the unsubscribe link at the bottom of an email or log in to your account on Southwest.com.